Networks are Good for Hotels | Alcatel-Lucent Enterprise

Blaine Albios

August 06, 2025

Advanced networks optimize hotel staff performance to improve guest experiences

TO: Board of Directors

FM: Jane, Hotel Manager

RE: Manager’s report on network upgrade

As your hotel manager, I’ve experienced firsthand how hospitality is evolving at a breakneck pace. Our guests today want more than just a clean room and friendly smile—they demand effortless, seamless, personalized experiences. To meet these expectations, our staff has had to work smarter and more efficiently as we manage rising operational costs. I’m pleased to report that this is where our network has become a game-changer.

Why does networking matter? Like many hotels, we’ve been grappling with an aging network system that struggles to keep up with evolving demands. Our guests anticipate instant access to high-speed internet for streaming, video calls and remote work, but slow Wi-Fi, poor connectivity and disjointed communication tools have been frustrating them and our staff. Our team relies on real-time connectivity to coordinate housekeeping, manage reservations and respond to guest requests, but our outdated infrastructure couldn’t deliver those types of personalized services in a timely fashion. Guests were being disappointed. Our investment in a robust, modern network has changed the landscape of how we deliver services to them.

Networking is good for hotels

It’s been a strategic investment—not just a technical one—that’s transformed how we operate and serve our guests:

We’ve strengthened connectivity between staff and guests through mobile apps, tablets, or IoT devices that help us coordinate tasks instantly, so no request falls through the cracks.
We’ve enhanced workforce productivity with reliable connectivity to cloud-based property management systems that automate repetitive tasks and free up time for our staff to focus on creating memorable guest interactions.
We’ve increased cost-efficiency and scalability with a solution that grows with our needs and lets us adapt it to our budget and goals.
We can now support digital media for smooth streaming, fast downloads and reliable performance.
We’re delivering seamless guest experiences that connect every touchpoint—from check-in to checkout—through data-driven personalization.
Our internet rankings will now attract an even more qualified workforce, intrigued by our new robust and convenient staff operations.

Our partner, Alcatel-Lucent Enterprise, is helping us to address our challenges head-on with solutions tailored to the unique needs of our hotel. Their intelligent network solutions have helped us:

Connect people and objects seamlessly, all while maintaining top-tier performance and reliability
Ensure Zero-Trust cybersecurity that protects our sensitive guest and staff data and delivers safe connectivity across all our properties and media
Simplify network management with tools that have reduced the burden on our IT team, allowing them to focus on operations rather than troubleshooting
Stay affordable and flexible with solutions that scale with our needs and adapt to changing demands without breaking the budget

I can confidently tell you that our networking investment has not just upgraded our infrastructure: we’ve built a foundation for long-term success. It’s given us the speed, resilience and flexibility to stay ahead of the curve. Our staff is more productive, empowered to deliver the personalized services that keep our guests coming back. Our guests enjoy seamless connectivity and tailored experiences that make their stay unforgettable.

Guest expectations are always evolving. In our industry, standing out means delivering exceptional guest experiences while keeping operations efficient. It’s not just a luxury—it’s a necessity. A strong network has given our hotel a competitive edge.

Learn more about how Alcatel-Lucent Enterprise network solutions are helping hotels empower their staff to improve network experiences.

Blaine Albios

Education Marketing Program Manager and Creative Catalyst, ALE

As Education Marketing Program Manager and Creative Catalyst at Alcatel-Lucent Enterprise, Blaine-o defines the creation, development, and marketing of global education campaigns and tier-one multi-media and creative direction for demand generation. His goal is to drive audience engagement in a way that entertains and inspires.

Unlike most contributors to this blog, he is not an engineer and probably won’t focus on the technical speeds and feeds that typically define our industry. He’s one of the 99%- the folks at the sharp end of the spear trying to apply the theories and use the technology that you as a network administrator or CIO have implemented so he can be more productive at his job. Give his material a look…it might be a perspective worth reading about…

About the author