Support
From datasheets and setup guides to live chat and training, our practical,comprehensive assistance helps you get the most out of ALE products and services.
Open-access resources
Discover valuable resources related to ALE products, solutions and services.
PSIRT Security Advisories
Found a vulnerability or technical issue with an ALE product? Let us know. The Product Security Incident Response Team investigates technical issues impacting our products and solutions.
Rainbow Help Center
Find answers to questions or problems you have with Rainbow. We can support you getting started, help with troubleshooting, and answer any questions you may have.
Training and Certification
Complementing our support services, we run training courses to develop your professional knowledge. Enhance your skills by studying online or taking a course with one of our training partners.
Demo Videos (YouTube)
Get an up-close look at the latest ALE products and solutions in action on our dedicated YouTube demo channel.
Compliance Declarations
Access EU and UK Declarations of Conformity (DoC).
DECT handsets reparability
Learn about repair options to extend the life of your DECT handsets.
User Manuals
Access user manuals for softphones, DECT handsets, DeskPhones and other ALE products.
Website Resources
Search our website and filter by type, date and language to discover more valuable ALE resources.
Resources for our Partners
Get access to valuable resources and ensure you get the most out of ALE products, solutions and services. Please note: you must be an ALE Partner to access these resources.
MyPortal is a secure extranet dedicated to approved and authenticated ALE Partners. The platform provides access to product information, self-service online tools, software updates and support by experts if you need it.
Knowledge Hub for Partners
An all-in-one learning platform with educational resources to enhance your knowledge and technical skills. Now with Mobile Learning for your tablet or smartphone.
Technical Knowledge Center (TKC)
The TKC Customer Care knowledge tool answers technical support FAQs, shares articles, how to guides, known issues and workarounds, to assist in troubleshooting before contacting ALE.
