CPaaS: Changing the communications landscape

Ludovic Leclerc

January 03, 2019

CPaaS enables new digital services and applications that help businesses connect people, things and processes, faster, easier, and more securely.

Connecting and communicating is easier than ever before. In fact, most people in the business community agree that the way we connect and communicate has changed over the last few years. A recent survey untaken by Wainhouse Research revealed that an over whelming 84% of respondents indicated that they have experienced change over the last five years.

Communications: the corner stone of a successful digital transformation

Digital transformation provides a path for businesses to convert legacy ways of connecting with people, things, and processes and evolve to new, digital services that are faster, easier to use, less expensive, and more secure. It lets companies adopt new applications and services that make connecting easier and provide alternate ways to reach out and maintain client relationships.

A hybrid cloud solution that lets companies use existing investments in equipment, together with services from the cloud, including Artificial Intelligence (AI) and machine learning to communicate with Internet of Thing (IoT) devices can provide a viable business solution.

From people communicating, to objects communicating

It’s clear that, in the not too distant future, the bulk of communications will be between objects rather than people. Even today, there are an estimated 23 billion connected objects, and that number is expected to grow to more than 75 billion by 2025. From refrigerators, cameras, bath tubs and strollers, to cars, bikes, paintings and sculptures, virtually everything will be connected.

While objects can notify applications when an event occurs, the one thing most objects don’t have is intelligence. Being connected doesn’t mean they have the intelligence to make a decision based on the information they have collected. Connected objects need to be complemented with a platform that ensures information will be relayed to the right person at the right time

A Communications Platform as a Service (CPaaS) makes the connection between humans and objects. Whatever the solution a business may decide on, they should be able to continue to take advantage of their communications servers’ (PBXs) features, including on-net and integration of mobile devices, while benefiting from the latest technology “as a Service”.

Alcatel-Lucent Rainbow™ offers an open CPaaS with a set of APIs that let you integrate powerful communication and collaboration services into your existing in-house applications, business processes, infrastructure and connected objects. Learn more about CPaaS and how Rainbow is helping businesses along their digital transformation journey.